Terms and conditions

General terms and conditions

1. Who we are and who we do business with

The operator is:

Gastronova Food Trucks, s. r. o. Svätovavrinecká 13920/10, 831 01 Bratislava Company ID (IČO): 54 700 515 Tax ID (DIČ): 2121763281 VAT ID (IČ DPH): SK2121763281

These terms apply only to businesses – companies and sole traders purchasing in the course of their business activity (B2B). They do not apply to consumers.

1. What we sell

Based on an individual quote or contract, we mainly supply:

• food trailers (Airstream, Box, Rounder and other models),
• stand-alone catering appliances and equipment,
• LED signs and illuminated advertising,
• accessories and related equipment (e.g. mover, spare parts…).

In most cases, trailers are goods made/modified to order according to the customer’s requirements.

1. How the contract is concluded

The process is usually as follows:

1. The customer sends us an enquiry:
   • via the form on the website,
   • via a form / message on social media (e.g. after clicking through from an ad),
   • by email to info@gastronova.eu,
   • by phone or in person.
2. Based on the enquiry, we prepare a non-binding price quoteor, where applicable, a draft contract.
3. The contract is concluded:
   • when the contract is signed by both parties, or
   • when the quote is confirmed in writing (including by email), if we agree on this in advance.

These GTC form part of every such contract unless we agree otherwise in writing.

1. Price and payments

• Prices are stated excluding VAT, unless expressly stated otherwise.
• With made-to-order food trailers we always agree on:
  • a deposit payment,
  • payment of the balance before the trailer is handed over.

The specific payment schedule (amount of the deposit, the balance and due dates) is always set out in the individual contract or price quote.

• With trailers and goods from stock the following may be agreed:
  • a reservation fee,
  • the balance on delivery of the goods or according to the terms stated in the contract / order.
• For smaller products (appliances, LED signs, accessories, etc.), full payment in advance may be required – the payment method and due date are always stated in the specific quote or in the ordering process.
• Payment terms also depend on the form of financing (e.g. loan, leasing, own funds) and on whether it is a made-to-order product or goods from stock. The specific terms are always stated in the quote, order or contract.
• Payments are made by bank transfer to the account stated on the invoice.
• For deliveries to the Czech Republic, the tax regime under EU and Czech legislation applies.

1. Delivery of goods

5.1 Trailers and goods made to order

• The specific delivery date is always stated in the contract or quote.
• Delivery may be affected by production, transport, customs procedures, action by authorities and other circumstances (including force majeure).
• The place of handover is usually: Staviteľská 3, Bratislava 831 04, unless we agree otherwise.

At the customer’s request, we can also arrange transport to another location – under the terms stated in the specific quote or price list.

5.2 Trailers and goods “from stock”

If a trailer or other goods are marked as in stock and we agree that this is a delivery from stock:

• we will hand over the goods within 14 days at the latest from the day on which:
  • the customer has paid the full purchase price, and
  • we have received from the customer the power of attorney and documents required to register the trailer (if we arrange the registration).

The customer is obliged to provide the power of attorney and documents without undue delay after payment, within 3 days at the latest, unless we agree otherwise.

The delivery period is extended accordingly if:

• the customer fails to cooperate (power of attorney, documents), or
• there is a delay on the part of the authorities or due to force majeure.

5.3 Registration and the Czech Republic

• If we arrange the registration of the trailer in Slovakia on the customer’s behalf, the customer must provide us with a signed power of attorney and the necessary documents in good time. Without them, we are not in delay.
• For deliveries to a customer with a registered office / business in the Czech Republic, the following applies:
  • the customer is obliged to arrange the transfer of ownership / registration in the Czech Republic within 30 days of the trailer being handed over,
  • on request, the customer must be able to prove to us that this has been done,
  • we accept no liability for any penalties or administrative consequences if the customer fails to meet this obligation.

1. Ownership and risk of damage

• The customer becomes the owner of the goods only after full payment of the purchase price.
• The risk of damage (e.g. damage, loss) passes to the customer at the moment when they:
  • take over the goods and sign the handover protocol, or
  • were obliged to take over the goods but failed to do so without good reason.

1. Warranty and complaints

• The standard warranty period is 12 months from the handover of the goods.
• For some products (especially trailers), it is possible to agree on an extended warranty of 24 or 36 months. The terms of the extended warranty (service inspections, any surcharge, service network) are always stated in the contract, quote or warranty certificate.

The warranty does not cover, for example:

• normal wear and tear,
• damage caused by improper use, maintenance or unprofessional intervention,
• consumables and parts with a shorter service life.

Complaints

• On taking over the goods, the customer must inspect them and record any obvious defects in the protocol.
• Every defect must be reported without undue delay, within 5 days at the latest of its discovery.
• Complaints can be submitted by email to info@gastronova.eu.

A complaint should include:

• identification of the customer,
• identification of the goods (model, serial number, invoice/contract),
• a description of the defect + ideally photos.

We remedy defects within a reasonable period, usually within 45 days at the latest. The method of remedy (repair, replacement of a part, price reduction) is chosen by the Supplier.

1. Customer obligations

The customer undertakes to:

• pay the price on time and in full,
• take over the goods at the agreed time and place,
• use the goods in accordance with the instructions and legislation,
• ensure maintenance and servicing in line with the recommendations.

1. Penalties and cancellation

• In the event of late payment, we may charge default interest of 0.05% per day on the outstanding amount excl. VAT.
• If the goods are not taken over without good reason, we may charge a contractual penalty of 0.05% per day of the purchase price excl. VAT.

Cancellation of custom-built trailers

As trailers are made / modified to order:

• the customer may not withdraw unilaterally without reason,
• if we nevertheless agree to cancel the contract or order, a cancellation fee equal to the first instalmentapplies under the contract,
• if the first instalment has already been paid, it is retained by the Supplier; if not, the customer is obliged to pay it.

1. Privacy policy

We process personal data in accordance with the GDPR and Slovak/EU legislation.

1. Changes to the GTC

Gastronova is entitled to update these GTC from time to time. The current version of the GTC is always published on our website. A specific contract is governed by the version of the GTC in effect at the time it was concluded, unless we agree otherwise.

Note: This is a shortened and simplified version of the GTC intended for easier orientation. The full text of the General Terms and Conditions is available on request.