Terms and Conditions

  1. Who We Are and Who We Do Business With

Operated by:

Gastronova Food Trucks, s. r. o.
Svätovavrinecká 13920/10, 831 01 Bratislava
Company ID: 54 700 515
Tax ID: 2121763281
VAT ID: SK2121763281

These terms apply only to businesses – companies and sole proprietors purchasing within their business activities (B2B).
They do not apply to consumers.

  1. What We Sell

Based on individual offers or contracts, we primarily supply:

  • catering trailers (Airstream, Box, Rounder, and other models),
  • standalone catering appliances and equipment,
  • LED signs and illuminated advertisements,
  • accessories and associated equipment (e.g., movers, spare parts…).

In most cases, trailers are custom-made/modified goods according to customer requirements.

  1. How a Contract is Formed

The process is usually as follows:

  1. The customer sends us an inquiry:
    • via the form on the website,
    • via a form / message from social media (e.g., after clicking an ad),
    • by email to info@gastronova.eu,
    • by phone or in person.
  2. Based on the inquiry, we will prepare a non-binding price offer, or a draft contract.
  3. A contract is formed:
    • by signing the contract by both parties, or
    • by written (including email) confirmation of the offer, if agreed upon in advance.

These GTC are part of every such contract, unless otherwise agreed in writing.

  1. Price and Payments
  • Prices are quoted excluding VAT, unless explicitly stated otherwise.
  • For custom-ordered catering trailers, we always agree on:
    • an advance payment,
    • the remaining balance before the trailer handover.

The specific payment schedule (amount of advance payment, remaining balance, and due dates) is always stated in the individual contract or price offer.

  • For trailers and goods from stock, the following may be agreed upon:
    • a reservation fee,
    • the remaining balance upon delivery of goods or according to the terms specified in the contract / order.
  • For smaller products (appliances, LED signs, accessories, etc.), full upfront payment may be required – the payment method and due date are always specified in the specific offer or during the ordering process.
  • Payment terms also depend on the form of financing (e.g., loan, lease, own resources) and whether it is a custom-ordered product or goods from stock. Specific terms are always stated in the offer, order, or contract.
  • Payments are made cashless to the account specified on the invoice.
  • For deliveries to the Czech Republic, the tax regime applies according to EU and Czech Republic legal regulations.
  1. Delivery of Goods

5.1 Custom-Ordered Trailers and Goods

  • The specific delivery date is always stated in the contract or offer.
  • Delivery may be affected by production, transport, customs procedures, official processes, and other circumstances (including force majeure).
  • The handover location is usually:
    Kračanská cesta 40B, Dunajská Streda,
    unless otherwise agreed.

Upon customer request, we can also arrange transport to another location – under the conditions specified in the particular offer or price list.

5.2 Trailers and Goods 'from Stock'

If a trailer or other goods are marked as in stock and we agree that it is a delivery from warehouse stock:

  • we will hand over the goods within 14 days at the latest from the day when:
    • the full purchase price has been paid, and
    • we have received the authorization and documents from the customer required for trailer registration (if we are handling the registration).

The customer is obliged to provide the authorization and documents without undue delay after payment, no later than 3 days, unless otherwise agreed.

The delivery period is extended accordingly if:

  • there is a lack of customer cooperation (authorization, documents), or
  • there is a delay on the part of authorities or due to force majeure.

5.3 Registration and the Czech Republic

  • If we are handling trailer registration in Slovakia on behalf of the customer, the customer must provide us with a signed authorization and necessary documents in a timely manner. Without them, we are not in default.
  • For deliveries to a customer with a registered office / business in the Czech Republic, it applies that:
    • the customer is obliged to ensure the transfer of ownership / registration in the Czech Republic within 30 days from the handover of the trailer,
    • upon request, they must be able to prove that they have performed this action,
    • we are not responsible for any potential penalties or administrative consequences if the customer fails to fulfill this obligation.
  1. Ownership and Risk of Damage
  • The customer becomes the owner of the goods only after full payment of the purchase price.
  • The risk of damage (e.g., damage, loss) passes to the customer at the moment when the goods:
    • are taken over and the handover protocol is signed, or
    • were obliged to be taken over, but the customer unreasonably failed to do so.
  1. Warranty and Complaints
  • The standard warranty period is 12 months from the handover of the goods.
  • For some products (especially trailers), an extended warranty of 24 or 36 months can be agreed upon.
    The conditions for the extended warranty (service inspections, possible surcharge, service network) are always specified in the contract, offer, or warranty certificate.

The warranty does not cover, for example:

  • normal wear and tear,
  • damage caused by improper use, maintenance, or unauthorized intervention,
  • consumables and parts with a shortened lifespan.

Complaints

  • The customer is obliged to inspect the goods upon receipt and record any apparent defects in the protocol.
  • Every defect must be reported without undue delay, no later than 5 days from its discovery.
  • Complaints can be submitted by email to info@gastronova.eu.

A complaint should include:

  • customer identification,
  • identification of goods (model, serial number, invoice/contract),
  • description of the defect + ideally photo documentation.

We rectify defects within a reasonable period, usually no later than 45 days.
The method of resolution (repair, part replacement, price reduction) is chosen by the Supplier.

  1. Customer Obligations

The customer undertakes to:

  • pay the price on time and in full,
  • take over the goods at the agreed time and place,
  • use the goods in accordance with the instructions and legal regulations,
  • ensure maintenance and service in accordance with recommendations.
  1. Penalties and Cancellation
  • In case of late payment, we may charge late payment interest of 0.05% daily on the outstanding amount excluding VAT.
  • In case of unjustified non-acceptance of goods, we may charge a contractual penalty of 0.05% daily of the purchase price excluding VAT.

Cancellation for Custom-Made Trailers

Since trailers involve custom manufacturing / modification:

  • the customer cannot unilaterally withdraw without cause,
  • if we nevertheless agree to cancel the contract or order, a cancellation fee equal to the first installment according to the contract applies,
  • if the first installment has already been paid, it remains with the Supplier; if not, the customer is obliged to pay it.
  1. Privacy Policy

We process personal data in accordance with GDPR and legal regulations of SK/EU.

  1. Changes to GTC

Gastronova is entitled to update these GTC periodically.
The current version of the GTC is always published on our website.
For a specific contract, the version of the GTC effective at the time of its conclusion applies, unless otherwise agreed.

Note: This is a shortened and simplified version of the GTC intended for easier orientation.
The full text of the General Terms and Conditions can be provided upon request.